Refund policy
At My Mistify Store, your satisfaction is our priority. Please review our return and refund guidelines before requesting a return.
Return Eligibility
To qualify for a return, the following conditions apply:
- The request must be made within 30 days of delivery
- The item must be unused and in its original packaging
- Proof of purchase (order number or confirmation email) is required
Free Returns (Our Responsibility)
We cover return shipping costs if:
- You received the wrong item
- The product arrived damaged or defective
- An item from your order is missing
Please email us at support@mymistify.com with photos and your order number. We’ll provide a prepaid return label.
Customer-Initiated Returns
If you’re returning an item for personal reasons (e.g., changed your mind or selected the wrong option), return shipping costs are your responsibility.
Original shipping fees are non-refundable.
Non-Returnable Items
We cannot accept returns for:
- Free or promotional items
- Used or damaged items (not due to our error)
- Returns requested after 30 days
Refund Process
Once your return is received and inspected, we’ll notify you of the outcome.
- Approved refunds are issued to your original payment method within 5–7 business days
- If declined, the item will be returned to you
How to Start a Return
- Email us at support@mymistify.com with your order number and reason
- Wait for return approval and instructions
- Send the item back as directed
- Once received and checked, your refund will be processed
Need Help?
If you have any questions, feel free to contact us at:
support@mymistify.com